RETURNS AND EXCHANGE RATES
Returns are accepted within 14 days from the date of delivery of the package as expected by current legislation on distance sales.
Items must be returned without being worn, with the label and health protection intact (for swimwear).
The conditions to be fulfilled are as follows. The product:
- It must not have been used or washed;
- It must be intact;
- It must not have suffered any kind of damage;
- It must have the card attached and its original consection if present;
For hygienic reasons, we cannot accept returns of:
- Stockings and tights (whether or not in one size);
- Networked or latex garments;
- Briefs or low parts of costumes that have been worn or tested in direct contact with the skin;
- Adhesive bras or adhesive accessories;
To protect hygiene we also ask that swimwear, thongs, briefs of all kinds be tried with their own underwear.
In cases where it is clear that this has not happened, we will be forced to refuse acambi or refunds.
Curvy Vanitose reserves the right to refuse the return of products that do not comply with the aforementioned conditions
If you have received a damaged or wrong item, please contact customer service by clicking here.
HOW TO RETURN A PRODUCT
Fill out the return form by clicking here by following these instructions:
- Select the order detail for the product you want to return.
- Select the products that you want to make by checking the box from the product list.
- Enter the return reason.
- Click below on "Request a Return".
- Prepare the shipment.
- Wait until you receive the car letter and the courier's pick-up.
- You can follow the progress of your return by clicking here
Shipping costs for return are FREE for orders over 100€.
For orders of less than 100€ the shipping costs of the return are equal to 5.00 euros and will be deducted from the value of the refund.
As soon as we receive your package we will review it and issue the refund.
For tax reasons the refund will be issued through the payment method used for the order. In case of order with payment on delivery a voucher will be generated for a new purchase on our site.
The shipping costs initially incurred for receiving the product will not be refunded.
Return or exchange costs are free of charge only and excusively if the product is damaged, disinfected or incorrect.